Custom domain ERR_TIMED_OUT

Hi Divhunt team,

My custom domain was working for the pas week however now it is timing out. What can I do to diagnose the issue.

Many thanks


Could you share your domain name?

the domain:


Seems to be working normally for me?


Everything seems good.

Strange, I can access it with my VPN on but not without


Hmm, where are you from?

I live in Singapore, tried both on wifi and mobile across 2 devices but was only able to access the site via vpn to the US


Please allow us some time to investigate.

Thanks, let me know if you have any updates :slight_smile:

Hi @dejan,

Taking a look again

Using it shows as down for me.

And my GA shows a suspicious drop for yesterday

Appreciate your further assistance

Hi @Mrchiwi

I am still waiting for answers from technical guys, not much I can do.

Let’s do this, replace the IP to as temporary solution, no downtime will be present. It should work until we fix the issue with our global IP.

On my side website still works without any issues, but I am from EU…

Thanks, works now as a temp solution!


Can you ping now our main IP: (from your pc terminal: ping

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 41ms, Average = 41ms


Could you now revert back to our main IP: and test if it works, since pinging works, seems like issue is fixed. Please let me know once you do and if website works for you.

Ive reverted back but now it times out


Thanks for letting me know! Please allow us some time, we are working on a solution and I’ll let you know as soon as it’s ready and fully working.

Until then, please use the solution I provided as for now.

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Please use the following IP address: and let me know if everything works properly now. In case something is wrong, please revert back to: